ORDERING PROCESSING INFORMATION

Payment
Payment may be made by MasterCard or VISA. All transactions are in U.S. Dollars. Your order will not be charged until it is ready to be shipped. For security purposes credit card information is not maintained with customer information on the site.

Shipping
Most orders are shipped via UPS or US Mail within 2 weeks. Items ordered together are not always shipped together. Occasionally, we may be out of stock of a particular item. If this occurs we will notify you. Shipping charges are based on the shipping schedule below:

Packaging
We primarily use 100% recycled polystyrene peanuts for packaging, and encourage you to recycle these peanuts. For locations of peanut recycling centers see the recycling sections of www.flopak.com, www.epspackaging.org or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS Store® locations also accept clean foam peanuts for recycling.

Backorders
If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout. You are also able to check on an order's status through the My Account section of our site.

Order Modifications/Cancellations
Customers wishing to change or cancel orders should call 800-473-9150.

RETURNS INFORMATION
Please open and inspect your order within 2 days of receipt. Please test your products immediately to ensure that they meet your needs and work properly. If you are not 100% satisfied with you purchase please return it to us for replacement, exchange, or refund. Full credit will be issued for products returned in their original, resalable, condition within 60 days of receipt. If you need to initiate a return or for warranty information please call 800-473-9150. Return instructions are also available on the reverse side of the packing slip.