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Shipping & Returns Shipping & Returns

ORDERING PROCESSING INFORMATION

EFI accepts payment by MasterCard, VISA, Discover, or American ExpressPayment
EFI accepts payment by MasterCard, VISA, Discover, or American Express. All transactions are in U.S. Dollars. We preauthorize orders before shipping, but do not apply charges to customer credit cards until after the order has shipped. For security purposes credit card information is not maintained with customer information on the site.

Shipping
Shipping charges are based on the delivery location and order weight. EFI offers shipping via both United States Postal Service (USPS) and United Parcel Service (UPS). Most orders for in-stock products ship within one business day. As a non-resident importer to Canada, EFI is able to include Customs-related charges in the order total for shipments to Canada during checkout. Other international customers will be responsible for brokerage fees, duties and taxes, which will be in addition to the charges assessed by EFI.

Order status information may be monitored through the My Account section of the site.

Order Tracking: United Parcel Service (enter your EFI.org order number)
Order Tracking: United States Postal Service (enter your USPS tracking number)

Packaging
Everything people do has an impact on the environment. At Energy Federation Incorporated we are sensitive to that fact and strive to reduce both our customers' and our own environmental impacts. We primarily use starch-based biodegradeable peanuts for packaging that will dissolve in water and are safe for composting. We do occasionally reuse the polystyrene type, and encourage you to recycle these peanuts. For locations of peanut recycling centers see the recycling sections of www.flopak.com, www.epspackaging.org or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS Store™ locations also accept clean foam peanuts for recycling.

Backorders
If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout. You are also able to check on an order's status through the My Account section of our site.

Order Modifications/Cancellations
Customers wishing to change or cancel orders should call 800-379-4121 (Int'l: 508-870-2277 ext. 2), or e-mail customerservice@efi.org. Please be sure to reference your order number (e.g. W100544) in the e-mail.

RETURNS INFORMATION
Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to customerservice@efi.org or call 800-379-4121 (Int'l: 508-870-2277 ext. 2) for a return materials authorization (RMA) number prior to returning products. Returns sent COD will not be accepted.

After an RMA number is obtained, please download, complete, and submit the following PDF form:

Consumer Returns Form

General Item Returns
- Eligible Time Period: 30 days from delivery date
- Non-Eligible Items: caulks, foams, mastic, tapes, and items that are not in original condition
We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.

Incorrectly Shipped Orders
- Eligible Time Period: 2 business days from delivery date
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.

Damaged Item Returns
- Eligible Time Period: 2 business days from delivery date
If an order has arrived damaged you should notify both Energy Federation and the carrier within 2 business days. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. Energy Federation will issue a credit to the customer pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned Energy Federation will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit.

Defective Item Returns
- Eligible Time Period: 1 year from delivery date (unless otherwise noted)
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label to you for return of the merchandise. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, Energy Federation reserves the right to refer you to the manufacturer for replacement of the failed product.


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Product Rebates
The utilities & energy efficiency providers below work with EFI to extend product rebates through EFI online stores. Offers are grouped by those for residential customers and this for non-residential customers.

RESIDENTIAL

California
-Southern California Edison
-Southern California Gas
Connecticut
-United Illuminating
-Connecticut Light & Power Illinois
-Ameren Illinois
Kentucky
-AEP Kentucky
-Duke Energy
Massachusetts
-Cape Light Compact
-MMWEC
-National Grid (electric)
-National Grid (gas)
-NSTAR Electric
-Unitil
-Western MA Electric
Missouri
-Ameren Missouri (electric)
-Ameren Missouri (gas)
New Hampshire
-Liberty Utilities
-NH Electric Cooperative
-Public Service of NH
-Unitil
New Jersey
-NJ Clean Energy Program
-NJ Natural Gas
New Mexico
-PNM
New York
-PSEG
North Carolina
-Duke Energy
Ohio
-AEP Ohio
-American Municipal Power
-Columbia Gas of Ohio
-Duke Energy
-NOPEC
Pennsylvania
-American Municipal Power
-Met-Ed
-Penelec
-Penn Power
Rhode Island
-National Grid (electric)
-National Grid (gas)
South Carolina
-Duke Energy
Vermont
-Efficiency Vermont
Washington
-Puget Sound Energy
West Virginia
-American Electric Power
-Appalachian Power

N0N-RESIDENTIAL

Illinois
-Ameren Illinois
Indiana
-Duke Energy
Kentucky
-Duke Energy
Massachusetts
-National Grid (gas)
Missouri
-Ameren Missouri (gas)
New Hampshire
-Liberty Utilities
-NH Electric Cooperative
-Public Service of NH
-Unitil
New Jersey
-NJ Clean Energy Program
North Carolina
-Duke Energy
Ohio
-Duke Energy
South Carolina
-Duke Energy

For a listing of our other online stores view efi.org/consumer/clients.


UPS USPS AMEX VISA MASTERCARD DISCOVER
Product availability and prices may be subject to change.

Energy Federation (EFI)
Southborough Massachusetts USA
efi.org/store | 800-379-4121 | customerservice@efi.org