EFI accepts payment by MasterCard, VISA, Discover, or American Express. All transactions are in U.S. Dollars. We preauthorize orders before shipping, but do not apply charges to customer credit cards until after the order has shipped. For security purposes credit card information is not maintained with customer information on the site.



Shipping charges are usually based on the delivery location and order weight. EFI offers shipping via both United States Postal Service (USPS) and United Parcel Service (UPS). Most orders for in-stock products ship within two business days.

Order status information may be monitored through the My Account section of the site.



Everything people do has an impact on the environment. At EFI we are sensitive to that fact and strive to reduce both our customers' and our own environmental impacts. We primarily use recyclable shipping boxes made of recycled content and starch-based biodegradable peanuts for cushioning that will dissolve in water and are safe for composting. 



If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout. You are also able to check on an order's status through the My Account section of our site.


Order Modifications/Cancellations

Customers wishing to change or cancel orders should send an e-mail to customerservice@efi.org . Please be sure to reference your order number (e.g. P100544) in the e-mail.



Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to customerservice@efi.org or call  for a return materials authorization (RMA) number prior to returning products. Returns sent COD will not be accepted.

After an RMA number is obtained, please download, complete, and submit the following PDF form: Consumer Returns Form


General Item Returns

Eligible Time Period: We will not accept returns for the Connected Lighting Kit

Non-Eligible Items: Connected Lighting Kit, caulks, foams, mastic, tapes, and items that are not in original condition

We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.


Incorrectly Shipped Orders

Eligible Time Period: 2 business days from delivery date

Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.


Damaged Item Returns

Eligible Time Period: 2 business days from delivery date

If an order has arrived damaged you should notify both Energy Federation and the carrier within 2 business days. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. Energy Federation will issue a credit to the customer pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned Energy Federation will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit.


Defective Item Returns

Eligible Time Period: 1 year from delivery date (unless otherwise noted)

Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label to you for return of the merchandise. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, EFI reserves the right to refer you to the manufacturer for replacement of the failed product.


  • Nest thermostats may be returned unopened within the first 30 days after purchase.
  • After 30 days from purchase date, Nest must be contacted for technical support (customers should receive Nest case numbers at time of contact with Nest).
  • If the thermostat is defective, Nest may provide a replacement under warranty. If they do not, or a customer wants a refund, we can accept a defective Nest (with Nest case number) up to 1 year after order placement.
  • If the thermostat is not compatible, we do not accept returns for opened/installed Nest thermostats.



  • ecobee thermostats can be returned opened OR unopened for any reason within the first 30 days after purchase.
  • After 30 days from purchase date, ecobee may be contacted for defective items under warranty
  • After 30 days, we will not accept an opened, installed ecobee thermostat


By registering for the PPL Marketplace you certify that you are a PPL residential customer, you intend to install purchased products in your own residence, and products are not for resale. Eligible customers may order up to 10 LED lamps per category (General, Reflector, Specialty), 10 LED fixtures, 5 LED light strings, 10 LED night lights, 2 Wi-Fi Thermostats, 5 weatherization products, 10 occupancy sensors, 4 dehumidifiers, and 5 advanced power strips per one calendar year from previous purchase date. Purchases $35.00 and above receive free shipping. Thank you for using the PPL Marketplace.

There are plenty more energy-saving incentives, tips, and tools where that came from. Visit pplelectricsavings.com to see all the ways we can help you save.